This document is an executive summary of Master Services Agreement (MSA) provided by LastBot. It serves as a convenient overview but in case of any conflicts, the MSA itself takes precedence.
For any inquiries, you can contact [email protected] for assistance.
LastBot, also referred to as “We”, is a Delaware corporation, located at 971 Park Ranch Way, Sacramento, CA 95831, USA, or our affiliate as defined in the applicable Service Order.
You, the recipient of LastBot Services, are the Customer.
You can place Service Orders to request specific LastBot Services, which include the Services you order, pricing, and the Service Term.
The pricing may include the following Fees: Activation Fee (one-time cost when starting a new service), Service Fee (fee for the service during the Service Term), and Resource Fees (fees for the use of external resources paid in arrears).
All Fees are clearly presented in the Service Order.
In case and to the extent the Service Fee is based on information from you (for example in case of performance-based pricing such as revenue or profit share), you will report and pay that to LastBot monthly, and will grant LastBot auditing rights.
You are only allowed to use the Services for legal purposes and in accordance with the MSA and Service Order. Your order is valid for the Service Term and will renew if not terminated. You have the right to terminate the Service Order at any time, but there are no refunds for Fees.
LastBot may change prices at any time, but your current Service Orders are not affected.
Activation Fee and Service Fee must be paid in advance. For business customers, LastBot may provide Credit and invoice Fees in arrears.
LastBot provides technical support via https://support.lastbot.com.
The term of MSA is as long as You have active Services. Either Party may terminate the MSA in the event of a breach.
LastBot has the right to suspend or terminate Services if We believe your use violates laws, compromises the security or integrity of LastBot or its Services, or if you fail to pay your bills.
You are responsible for all activities under your LastBot account and password.
Both you and LastBot shall independently maintain information security practices and systems.
If either party experiences a breach of security related to the MSA, they must inform the other party.
Confidential Information may be shared between you and LastBot, including proprietary and/or confidential information about business, technical, or financial activities.
Your Confidential Information also includes the data and information you transmit or store using the Services.
LastBot's Confidential Information includes information about the use of Services and any improvements made to the Services, including through machine learning and artificial intelligence.
Both parties agree to keep Confidential Information confidential.
LastBot may share Confidential Information with subcontractors under a confidentiality agreement.
You authorize LastBot to use Customer Data, which refers to identifiable information or data, which is collected via Services or provided by You, for providing Services and for technical support. You authorize LastBot to use any non-individually identifiable data to troubleshoot or improve Services.
LastBot will not share Customer Data without your authorization, except when required by Laws. LastBot may purge Customer Data in accordance with LastBot Privacy Policy.
You represent and warrant that You have the authority to provide Customer Data to LastBot and comply with all Laws including requirements for notices or consents.
LastBot has the right to limit or modify Services to ensure compliance with Laws.
You assume liability and responsibility for Your use of Services. You shall comply with “Do Not Call” laws and regulations as well as honor do-not-contact requests.
You approve that all calls and messages may be always recorded, including when a call is placed on hold or after a call is transferred to another party.
You agree that LastBot may automatically include notices and/or consents to satisfy Laws.
All Services and related information are subject to U.S. export control laws and may have export or import requirements in other countries. You acknowledge and agree to comply with these laws and regulations.
The Services provided may include features that can work with other services not provided by LastBot (Non-LastBot Services), such as CRM systems. You are responsible for the use of these Non-LastBot Services, and LastBot does not guarantee their interoperation or continued availability.
Parties warrant they have the power to enter into the MSA and to comply with Laws in their performance under MSA.
LastBot Services are provided “AS IS” and “AS AVAILABLE” basis. LastBot does not guarantee uninterrupted service, meeting of business requirements, or specific results from the Services. Services may be temporarily inaccessible due to maintenance or circumstances beyond LastBot's control.
LastBot indemnifies You and Your employees for personal injury, property damage, LastBot's breach of the MSA, and infringement of intellectual property rights by the LastBot Services.
You indemnify LastBot and its employees for personal injury, property damage, your breach of the agreement, or unauthorized, illegal, or fraudulent use of the Services.
No party shall be liable for indirect or consequential losses. Except in case of intentional act or gross negligence, either party’s liability is limited by amounts calculated based on the fees paid by the Customer to LastBot.
Proprietary Materials means all patents, copyrights, design rights, trademarks, service marks, trade secrets and other worldwide intellectual property or proprietary rights held by a party.
LastBot’s Proprietary Materials include Services with modifications and customizations and Service Data (performance data, aggregated information, tooling, transcripts, learnings, or processes developed via the Services or their use). Customer has the right to access and use Services under the terms of MSA.
As between LastBot and You, Customer Data is Your Proprietary Material. LastBot has the right to use Customer Data to provide Services under the terms of MSA.
Neither party gains any rights, titles, or interests in the other party's Proprietary Materials.
The MSA is governed by the laws of the State of California. Venue for actions shall be Sacramento, California.
In addition, MSA contains typical terms for Force Majeure, Subcontractors, Assignment, Notices, No-Waiver, Arbitration, Entire Understanding, Interpretation, and Execution in Counterparts.
LastBot reserves the right to amend SMA or Service Order with no less than 30 days’ notice. If you disagree with the amendments, you may terminate the MSA or the amended Service Order.
Press releases or public announcements require consent from both parties, but LastBot is granted a revocable right to use Your name and logo on their website and marketing materials.
This document is an executive summary of LastBot General Service Terms (GST) provided by LastBot. It serves as a convenient overview but in case of any conflicts, the GST itself takes precedence.
These terms are applicable to the Customer’s use of Services and are incorporated into Service Orders.
Each Service has total maximum capacity, capabilities, and performance determined as set forth below.
Certain Services require Customer to provide customer inputs (“Customer Inputs”) to activate the Service.
LastBot aspires that each Service performs to its specification and to the satisfaction of Customer. A Service’s capabilities are limited to the information available to the Service.
End-user or third-party activity may affect the performance of Services.
LastBot has the discretion to impose or change or remove technical, commercial or performance Limitations to ensure a sustainable delivery of Services and performance targets are met, and to prevent excessive use of resources. Some services have predefined Hard Limits.
If the ordered Service capacity is insufficient, the Customer can choose to upgrade or buy more Services.
You may not use the Services or to cause the Services to be used:
Don’t rely or promote the reliance on the Services for medical, legal, financial, or other professional advice. Any content regarding those topics is provided for information only and is not a substitute for advice from a qualified professional.
This document is an executive summary of LastBot Privacy Policy (“Privacy Policy”). It serves as a convenient overview but in case of any conflicts, the Privacy Policy itself takes precedence.
You may use LastBot’s Services via LastBot Sites or via a Partner’s Partner Services.
If you have any questions about privacy, you can contact us:
When you use LastBot Sites or Services directly or via a Partner Service, we collect information that we store with your Account, which we treat as Personal Information.
Things you create or provide to us.
Information we collect as you use our services.
Your apps, browsers & devices.
Your activity.
Activity on and information shared by Partner Services.
Messaging and calls.
Your location information.
Information about you from publicly accessible sources.
We use various technologies to collect and store information, for example Cookies, pixel tags, local storage, such as browser web storage or application data caches, databases, and server logs. We use both Session and Persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Cookies Policy / Notice Acceptance Cookies
Functionality Cookies
Tracking and Performance Cookies
We use the information we collect for the following purposes:
Provide our services.
Maintain & improve our services.
Develop new services.
Provide personalized services, including content.
Measure performance.
Communicate with you.
Protect LastBot, our users, and the public.
We may combine the information we collect among our Services, LastBot Sites and across your devices.
If other users already have your email address or other information that identifies you, we may show them your publicly visible Account information, such as your name and photo.
We’ll ask for your consent before using your information for a purpose that isn’t covered in Privacy Policy.
You have choices regarding the information we collect and how it's used.
In case you use LastBot services via Partner Service, the Partner Service may have privacy controls. Regardless, you can always check your information on LastBot by visiting this page on our website https://lastbot.com/privacy. You can request the information we have collected about you and submit a request for deletion or correction of your information.
There are also other ways to control the information LastBot collects, including:
Browser settings.
Device-level settings.
We may share your information:
When you share your information.
When you’re signed in and interacted with some LastBot services, for example by sending a message.
LastBot does not share your personal information except in the following cases:
With your consent.
With domain administrators.
For external processing.
For legal reasons.
Enforce applicable Terms of Service.
Protect against harm.
In addition, we may share information as follows:
Non-personally identifiable information.
Analytics.
As needed for payments.
If LastBot is involved in a merger, acquisition, or sale of assets, we’ll continue to ensure the confidentiality of your personal information.
All LastBot products are built with security features to protect your information.
We work hard to protect you and LastBot:
We use encryption to keep your data private while in transit.
We offer a range of security features.
We review our practices to prevent unauthorized access to our systems.
We restrict access to personal information
You can export a copy of your information or delete it from your Account at any time.
We retain the data we collect for different periods of time depending on what it is, how we use it, and how you configure your settings.
We regularly review this Privacy Policy.
1. Data transfers. We use servers around the world and your information may be processed on servers located outside of the country where you live. Regardless of where your information is processed, we apply the same protections. We also comply with certain legal frameworks relating to the transfer of data.
2. Complaints. When we receive formal written complaints, we respond by contacting the person who made the complaint and by working with the regulatory authorities to resolve any complaints.
3. U.S. state law requirements. Some U.S. state privacy laws like the California Consumer Privacy Act (CCPA) and Virginia Consumer Data Protection Act (VCDPA) require specific disclosures for state residents. Privacy Policy is designed to help you understand how LastBot handles your information:
We explain the categories of information LastBot collects and the sources of that information LastBot collects.
We explain how LastBot uses information in Why LastBot collects data.
We explain when LastBot may disclose information in Sharing your information.
LastBot does not sell your personal information. LastBot also does not “share” your personal information as that term is defined in the CCPA.
We explain how LastBot retains information.
State laws like the CCPA and VCDPA also provide the right to request information about how LastBot collects, uses, and discloses your information. And they give you the right to access and correct your information, and to request that LastBot delete that information. The VCDPA also provides the right to opt out of certain forms of profiling and targeted advertising. Finally, the CCPA and VCDPA provide the right to not be discriminated against for exercising these privacy rights. We describe the choices you have to manage your privacy and data across LastBot’s services and to access, review, update and delete your information, as well as export and download a copy of it. If you have questions or requests related to your rights under the CCPA or VCDPA, you (or your authorized agent) can also contact LastBot. And if you disagree with the decision on your request, you can ask LastBot to reconsider it.
Your rights under the CCPA/CPRA. The CCPA/CPRA provides California residents with specific rights regarding their personal information. If you are a resident of California, you have the following rights as described in Privacy Policy:
The right to notice.
The right to know/access.
The right to say no to the sale or sharing of Personal Data (opt-out). We do not sell your Personal Data.
The right to correct Personal Data.
The right to limit use and disclosure of sensitive Personal Data.
The right to delete Personal Data.
The right not to be discriminated against.
Exercising your CCPA/CPRA Data Protection Rights. In order to exercise any of your rights under the CCPA/CPRA, and if you are a California resident, you can contact Us. Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable request related to your personal information.
Request access to your Personal Data.
Request correction of the Personal Data that We hold about you.
Object to processing of your Personal Data.
Request erasure of your Personal Data.
Request the transfer of your Personal Data.
Withdraw your consent.
You may use the controls available on lastbot.com/privacy, or you may exercise your rights of access, rectification, cancellation and opposition by contacting Us by sending an email to [email protected]. Please note that we may ask you to verify your identity before responding to such requests.
5. "Do Not Track" Policy as Required by California Online Privacy Protection Act (CalOPPA). Our Service does not respond to Do Not Track signals. However, some third-party websites do keep track of your browsing activities.
6. Your California Privacy Rights (California's Shine the Light law). Under California Civil Code Section 1798 (California's Shine the Light law), California residents with an established business relationship with us can request information once a year about sharing their Personal Data with third parties for the third parties' direct marketing purposes. California Privacy Rights for Minor Users (California Business and Professions Code Section 22581). California Business and Professions Code Section 22581 allows California residents under the age of 18 who are registered users of online sites, services or applications to request and obtain removal of content or information they have publicly posted.
7. Children's Privacy. Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. We may require your parent's consent before We collect and use information.
The CCPA also requires a description of data practices using specific categories. Privacy Policy describes accordingly:
Categories of information we collect.
Business purposes for which information may be used or disclosed.
Parties with whom information may be disclosed.
a) Financial Information
b) Vulnerable Populations
c) Biological Characteristics
d) Gender Identity
e) Political Affiliations
3. You can consent us processing sensitive categories of information about you.
4. When this policy applies. Privacy Policy applies to all the services offered by LastBot and its Affiliates and Partner Services. Please note that if you use LastBot services via a Partner Service provided by a Partner, the policies agreed between you and the Partner will apply to your use of Partner Services. This Privacy Policy doesn’t apply to services that have separate privacy policies that do not incorporate this Privacy Policy.
5. When this Privacy Policy doesn’t apply to. The information practices of other companies and organizations that advertise or promote our services. Any services offered by other companies or individuals, including products, apps or sites they offer including Partner Services even in case they also include LastBot services to which this policy applies, or third-party products or sites linked from our services.
6. Changes to this policy. We change Privacy Policy from time to time. We will not reduce your rights under Privacy Policy without your explicit consent. We always indicate the date the last changes were published, and we offer access to archived versions for your review. If changes are significant, we’ll provide a more prominent notice.
This document is an executive summary of Master Services Agreement (MSA) provided by LastBot. It serves as a convenient overview but in case of any conflicts, the MSA itself takes precedence.
For any inquiries, you can contact [email protected] for assistance.
LastBot, also referred to as “We”, is a Delaware corporation, located at 971 Park Ranch Way, Sacramento, CA 95831, USA, or our affiliate as defined in the applicable Service Order.
You, the recipient of LastBot Services, are the Customer.
You can place Service Orders to request specific LastBot Services, which include the Services you order, pricing, and the Service Term.
The pricing may include the following Fees: Activation Fee (one-time cost when starting a new service), Service Fee (fee for the service during the Service Term), and Resource Fees (fees for the use of external resources paid in arrears).
All Fees are clearly presented in the Service Order.
In case and to the extent the Service Fee is based on information from you (for example in case of performance-based pricing such as revenue or profit share), you will report and pay that to LastBot monthly, and will grant LastBot auditing rights.
You are only allowed to use the Services for legal purposes and in accordance with the MSA and Service Order. Your order is valid for the Service Term and will renew if not terminated. You have the right to terminate the Service Order at any time, but there are no refunds for Fees.
LastBot may change prices at any time, but your current Service Orders are not affected.
Activation Fee and Service Fee must be paid in advance. For business customers, LastBot may provide Credit and invoice Fees in arrears.
LastBot provides technical support via https://support.lastbot.com.
The term of MSA is as long as You have active Services. Either Party may terminate the MSA in the event of a breach.
LastBot has the right to suspend or terminate Services if We believe your use violates laws, compromises the security or integrity of LastBot or its Services, or if you fail to pay your bills.
You are responsible for all activities under your LastBot account and password.
Both you and LastBot shall independently maintain information security practices and systems.
If either party experiences a breach of security related to the MSA, they must inform the other party.
Confidential Information may be shared between you and LastBot, including proprietary and/or confidential information about business, technical, or financial activities.
Your Confidential Information also includes the data and information you transmit or store using the Services.
LastBot's Confidential Information includes information about the use of Services and any improvements made to the Services, including through machine learning and artificial intelligence.
Both parties agree to keep Confidential Information confidential.
LastBot may share Confidential Information with subcontractors under a confidentiality agreement.
You authorize LastBot to use Customer Data, which refers to identifiable information or data, which is collected via Services or provided by You, for providing Services and for technical support. You authorize LastBot to use any non-individually identifiable data to troubleshoot or improve Services.
LastBot will not share Customer Data without your authorization, except when required by Laws. LastBot may purge Customer Data in accordance with LastBot Privacy Policy.
You represent and warrant that You have the authority to provide Customer Data to LastBot and comply with all Laws including requirements for notices or consents.
LastBot has the right to limit or modify Services to ensure compliance with Laws.
You assume liability and responsibility for Your use of Services. You shall comply with “Do Not Call” laws and regulations as well as honor do-not-contact requests.
You approve that all calls and messages may be always recorded, including when a call is placed on hold or after a call is transferred to another party.
You agree that LastBot may automatically include notices and/or consents to satisfy Laws.
All Services and related information are subject to U.S. export control laws and may have export or import requirements in other countries. You acknowledge and agree to comply with these laws and regulations.
The Services provided may include features that can work with other services not provided by LastBot (Non-LastBot Services), such as CRM systems. You are responsible for the use of these Non-LastBot Services, and LastBot does not guarantee their interoperation or continued availability.
Parties warrant they have the power to enter into the MSA and to comply with Laws in their performance under MSA.
LastBot Services are provided “AS IS” and “AS AVAILABLE” basis. LastBot does not guarantee uninterrupted service, meeting of business requirements, or specific results from the Services. Services may be temporarily inaccessible due to maintenance or circumstances beyond LastBot's control.
LastBot indemnifies You and Your employees for personal injury, property damage, LastBot's breach of the MSA, and infringement of intellectual property rights by the LastBot Services.
You indemnify LastBot and its employees for personal injury, property damage, your breach of the agreement, or unauthorized, illegal, or fraudulent use of the Services.
No party shall be liable for indirect or consequential losses. Except in case of intentional act or gross negligence, either party’s liability is limited by amounts calculated based on the fees paid by the Customer to LastBot.
Proprietary Materials means all patents, copyrights, design rights, trademarks, service marks, trade secrets and other worldwide intellectual property or proprietary rights held by a party.
LastBot’s Proprietary Materials include Services with modifications and customizations and Service Data (performance data, aggregated information, tooling, transcripts, learnings, or processes developed via the Services or their use). Customer has the right to access and use Services under the terms of MSA.
As between LastBot and You, Customer Data is Your Proprietary Material. LastBot has the right to use Customer Data to provide Services under the terms of MSA.
Neither party gains any rights, titles, or interests in the other party's Proprietary Materials.
The MSA is governed by the laws of the State of California. Venue for actions shall be Sacramento, California.
In addition, MSA contains typical terms for Force Majeure, Subcontractors, Assignment, Notices, No-Waiver, Arbitration, Entire Understanding, Interpretation, and Execution in Counterparts.
LastBot reserves the right to amend SMA or Service Order with no less than 30 days’ notice. If you disagree with the amendments, you may terminate the MSA or the amended Service Order.
Press releases or public announcements require consent from both parties, but LastBot is granted a revocable right to use Your name and logo on their website and marketing materials.
This document is an executive summary of LastBot General Service Terms (GST) provided by LastBot. It serves as a convenient overview but in case of any conflicts, the GST itself takes precedence.
These terms are applicable to the Customer’s use of Services and are incorporated into Service Orders.
Each Service has total maximum capacity, capabilities, and performance determined as set forth below.
Certain Services require Customer to provide customer inputs (“Customer Inputs”) to activate the Service.
LastBot aspires that each Service performs to its specification and to the satisfaction of Customer. A Service’s capabilities are limited to the information available to the Service.
End-user or third-party activity may affect the performance of Services.
LastBot has the discretion to impose or change or remove technical, commercial or performance Limitations to ensure a sustainable delivery of Services and performance targets are met, and to prevent excessive use of resources. Some services have predefined Hard Limits.
If the ordered Service capacity is insufficient, the Customer can choose to upgrade or buy more Services.
You may not use the Services or to cause the Services to be used:
Don’t rely or promote the reliance on the Services for medical, legal, financial, or other professional advice. Any content regarding those topics is provided for information only and is not a substitute for advice from a qualified professional.
This document is an executive summary of LastBot Privacy Policy (“Privacy Policy”). It serves as a convenient overview but in case of any conflicts, the Privacy Policy itself takes precedence.
You may use LastBot’s Services via LastBot Sites or via a Partner’s Partner Services.
If you have any questions about privacy, you can contact us:
When you use LastBot Sites or Services directly or via a Partner Service, we collect information that we store with your Account, which we treat as Personal Information.
Things you create or provide to us.
Information we collect as you use our services.
Your apps, browsers & devices.
Your activity.
Activity on and information shared by Partner Services.
Messaging and calls.
Your location information.
Information about you from publicly accessible sources.
We use various technologies to collect and store information, for example Cookies, pixel tags, local storage, such as browser web storage or application data caches, databases, and server logs. We use both Session and Persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Cookies Policy / Notice Acceptance Cookies
Functionality Cookies
Tracking and Performance Cookies
We use the information we collect for the following purposes:
Provide our services.
Maintain & improve our services.
Develop new services.
Provide personalized services, including content.
Measure performance.
Communicate with you.
Protect LastBot, our users, and the public.
We may combine the information we collect among our Services, LastBot Sites and across your devices.
If other users already have your email address or other information that identifies you, we may show them your publicly visible Account information, such as your name and photo.
We’ll ask for your consent before using your information for a purpose that isn’t covered in Privacy Policy.
You have choices regarding the information we collect and how it's used.
In case you use LastBot services via Partner Service, the Partner Service may have privacy controls. Regardless, you can always check your information on LastBot by visiting this page on our website https://lastbot.com/privacy. You can request the information we have collected about you and submit a request for deletion or correction of your information.
There are also other ways to control the information LastBot collects, including:
Browser settings.
Device-level settings.
We may share your information:
When you share your information.
When you’re signed in and interacted with some LastBot services, for example by sending a message.
LastBot does not share your personal information except in the following cases:
With your consent.
With domain administrators.
For external processing.
For legal reasons.
Enforce applicable Terms of Service.
Protect against harm.
In addition, we may share information as follows:
Non-personally identifiable information.
Analytics.
As needed for payments.
If LastBot is involved in a merger, acquisition, or sale of assets, we’ll continue to ensure the confidentiality of your personal information.
All LastBot products are built with security features to protect your information.
We work hard to protect you and LastBot:
We use encryption to keep your data private while in transit.
We offer a range of security features.
We review our practices to prevent unauthorized access to our systems.
We restrict access to personal information
You can export a copy of your information or delete it from your Account at any time.
We retain the data we collect for different periods of time depending on what it is, how we use it, and how you configure your settings.
We regularly review this Privacy Policy.
1. Data transfers. We use servers around the world and your information may be processed on servers located outside of the country where you live. Regardless of where your information is processed, we apply the same protections. We also comply with certain legal frameworks relating to the transfer of data.
2. Complaints. When we receive formal written complaints, we respond by contacting the person who made the complaint and by working with the regulatory authorities to resolve any complaints.
3. U.S. state law requirements. Some U.S. state privacy laws like the California Consumer Privacy Act (CCPA) and Virginia Consumer Data Protection Act (VCDPA) require specific disclosures for state residents. Privacy Policy is designed to help you understand how LastBot handles your information:
We explain the categories of information LastBot collects and the sources of that information LastBot collects.
We explain how LastBot uses information in Why LastBot collects data.
We explain when LastBot may disclose information in Sharing your information.
LastBot does not sell your personal information. LastBot also does not “share” your personal information as that term is defined in the CCPA.
We explain how LastBot retains information.
State laws like the CCPA and VCDPA also provide the right to request information about how LastBot collects, uses, and discloses your information. And they give you the right to access and correct your information, and to request that LastBot delete that information. The VCDPA also provides the right to opt out of certain forms of profiling and targeted advertising. Finally, the CCPA and VCDPA provide the right to not be discriminated against for exercising these privacy rights. We describe the choices you have to manage your privacy and data across LastBot’s services and to access, review, update and delete your information, as well as export and download a copy of it. If you have questions or requests related to your rights under the CCPA or VCDPA, you (or your authorized agent) can also contact LastBot. And if you disagree with the decision on your request, you can ask LastBot to reconsider it.
Your rights under the CCPA/CPRA. The CCPA/CPRA provides California residents with specific rights regarding their personal information. If you are a resident of California, you have the following rights as described in Privacy Policy:
The right to notice.
The right to know/access.
The right to say no to the sale or sharing of Personal Data (opt-out). We do not sell your Personal Data.
The right to correct Personal Data.
The right to limit use and disclosure of sensitive Personal Data.
The right to delete Personal Data.
The right not to be discriminated against.
Exercising your CCPA/CPRA Data Protection Rights. In order to exercise any of your rights under the CCPA/CPRA, and if you are a California resident, you can contact Us. Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable request related to your personal information.
Request access to your Personal Data.
Request correction of the Personal Data that We hold about you.
Object to processing of your Personal Data.
Request erasure of your Personal Data.
Request the transfer of your Personal Data.
Withdraw your consent.
You may use the controls available on lastbot.com/privacy, or you may exercise your rights of access, rectification, cancellation and opposition by contacting Us by sending an email to [email protected]. Please note that we may ask you to verify your identity before responding to such requests.
5. "Do Not Track" Policy as Required by California Online Privacy Protection Act (CalOPPA). Our Service does not respond to Do Not Track signals. However, some third-party websites do keep track of your browsing activities.
6. Your California Privacy Rights (California's Shine the Light law). Under California Civil Code Section 1798 (California's Shine the Light law), California residents with an established business relationship with us can request information once a year about sharing their Personal Data with third parties for the third parties' direct marketing purposes. California Privacy Rights for Minor Users (California Business and Professions Code Section 22581). California Business and Professions Code Section 22581 allows California residents under the age of 18 who are registered users of online sites, services or applications to request and obtain removal of content or information they have publicly posted.
7. Children's Privacy. Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. We may require your parent's consent before We collect and use information.
The CCPA also requires a description of data practices using specific categories. Privacy Policy describes accordingly:
Categories of information we collect.
Business purposes for which information may be used or disclosed.
Parties with whom information may be disclosed.
a) Financial Information
b) Vulnerable Populations
c) Biological Characteristics
d) Gender Identity
e) Political Affiliations
3. You can consent us processing sensitive categories of information about you.
4. When this policy applies. Privacy Policy applies to all the services offered by LastBot and its Affiliates and Partner Services. Please note that if you use LastBot services via a Partner Service provided by a Partner, the policies agreed between you and the Partner will apply to your use of Partner Services. This Privacy Policy doesn’t apply to services that have separate privacy policies that do not incorporate this Privacy Policy.
5. When this Privacy Policy doesn’t apply to. The information practices of other companies and organizations that advertise or promote our services. Any services offered by other companies or individuals, including products, apps or sites they offer including Partner Services even in case they also include LastBot services to which this policy applies, or third-party products or sites linked from our services.
6. Changes to this policy. We change Privacy Policy from time to time. We will not reduce your rights under Privacy Policy without your explicit consent. We always indicate the date the last changes were published, and we offer access to archived versions for your review. If changes are significant, we’ll provide a more prominent notice.
This document is an executive summary of Master Services Agreement (MSA) provided by LastBot. It serves as a convenient overview but in case of any conflicts, the MSA itself takes precedence.
For any inquiries, you can contact [email protected] for assistance.
LastBot, also referred to as “We”, is a Delaware corporation, located at 971 Park Ranch Way, Sacramento, CA 95831, USA, or our affiliate as defined in the applicable Service Order.
You, the recipient of LastBot Services, are the Customer.
You can place Service Orders to request specific LastBot Services, which include the Services you order, pricing, and the Service Term.
The pricing may include the following Fees: Activation Fee (one-time cost when starting a new service), Service Fee (fee for the service during the Service Term), and Resource Fees (fees for the use of external resources paid in arrears).
All Fees are clearly presented in the Service Order.
In case and to the extent the Service Fee is based on information from you (for example in case of performance-based pricing such as revenue or profit share), you will report and pay that to LastBot monthly, and will grant LastBot auditing rights.
You are only allowed to use the Services for legal purposes and in accordance with the MSA and Service Order. Your order is valid for the Service Term and will renew if not terminated. You have the right to terminate the Service Order at any time, but there are no refunds for Fees.
LastBot may change prices at any time, but your current Service Orders are not affected.
Activation Fee and Service Fee must be paid in advance. For business customers, LastBot may provide Credit and invoice Fees in arrears.
LastBot provides technical support via https://support.lastbot.com.
The term of MSA is as long as You have active Services. Either Party may terminate the MSA in the event of a breach.
LastBot has the right to suspend or terminate Services if We believe your use violates laws, compromises the security or integrity of LastBot or its Services, or if you fail to pay your bills.
You are responsible for all activities under your LastBot account and password.
Both you and LastBot shall independently maintain information security practices and systems.
If either party experiences a breach of security related to the MSA, they must inform the other party.
Confidential Information may be shared between you and LastBot, including proprietary and/or confidential information about business, technical, or financial activities.
Your Confidential Information also includes the data and information you transmit or store using the Services.
LastBot's Confidential Information includes information about the use of Services and any improvements made to the Services, including through machine learning and artificial intelligence.
Both parties agree to keep Confidential Information confidential.
LastBot may share Confidential Information with subcontractors under a confidentiality agreement.
You authorize LastBot to use Customer Data, which refers to identifiable information or data, which is collected via Services or provided by You, for providing Services and for technical support. You authorize LastBot to use any non-individually identifiable data to troubleshoot or improve Services.
LastBot will not share Customer Data without your authorization, except when required by Laws. LastBot may purge Customer Data in accordance with LastBot Privacy Policy.
You represent and warrant that You have the authority to provide Customer Data to LastBot and comply with all Laws including requirements for notices or consents.
LastBot has the right to limit or modify Services to ensure compliance with Laws.
You assume liability and responsibility for Your use of Services. You shall comply with “Do Not Call” laws and regulations as well as honor do-not-contact requests.
You approve that all calls and messages may be always recorded, including when a call is placed on hold or after a call is transferred to another party.
You agree that LastBot may automatically include notices and/or consents to satisfy Laws.
All Services and related information are subject to U.S. export control laws and may have export or import requirements in other countries. You acknowledge and agree to comply with these laws and regulations.
The Services provided may include features that can work with other services not provided by LastBot (Non-LastBot Services), such as CRM systems. You are responsible for the use of these Non-LastBot Services, and LastBot does not guarantee their interoperation or continued availability.
Parties warrant they have the power to enter into the MSA and to comply with Laws in their performance under MSA.
LastBot Services are provided “AS IS” and “AS AVAILABLE” basis. LastBot does not guarantee uninterrupted service, meeting of business requirements, or specific results from the Services. Services may be temporarily inaccessible due to maintenance or circumstances beyond LastBot's control.
LastBot indemnifies You and Your employees for personal injury, property damage, LastBot's breach of the MSA, and infringement of intellectual property rights by the LastBot Services.
You indemnify LastBot and its employees for personal injury, property damage, your breach of the agreement, or unauthorized, illegal, or fraudulent use of the Services.
No party shall be liable for indirect or consequential losses. Except in case of intentional act or gross negligence, either party’s liability is limited by amounts calculated based on the fees paid by the Customer to LastBot.
Proprietary Materials means all patents, copyrights, design rights, trademarks, service marks, trade secrets and other worldwide intellectual property or proprietary rights held by a party.
LastBot’s Proprietary Materials include Services with modifications and customizations and Service Data (performance data, aggregated information, tooling, transcripts, learnings, or processes developed via the Services or their use). Customer has the right to access and use Services under the terms of MSA.
As between LastBot and You, Customer Data is Your Proprietary Material. LastBot has the right to use Customer Data to provide Services under the terms of MSA.
Neither party gains any rights, titles, or interests in the other party's Proprietary Materials.
The MSA is governed by the laws of the State of California. Venue for actions shall be Sacramento, California.
In addition, MSA contains typical terms for Force Majeure, Subcontractors, Assignment, Notices, No-Waiver, Arbitration, Entire Understanding, Interpretation, and Execution in Counterparts.
LastBot reserves the right to amend SMA or Service Order with no less than 30 days’ notice. If you disagree with the amendments, you may terminate the MSA or the amended Service Order.
Press releases or public announcements require consent from both parties, but LastBot is granted a revocable right to use Your name and logo on their website and marketing materials.
This document is an executive summary of LastBot General Service Terms (GST) provided by LastBot. It serves as a convenient overview but in case of any conflicts, the GST itself takes precedence.
These terms are applicable to the Customer’s use of Services and are incorporated into Service Orders.
Each Service has total maximum capacity, capabilities, and performance determined as set forth below.
Certain Services require Customer to provide customer inputs (“Customer Inputs”) to activate the Service.
LastBot aspires that each Service performs to its specification and to the satisfaction of Customer. A Service’s capabilities are limited to the information available to the Service.
End-user or third-party activity may affect the performance of Services.
LastBot has the discretion to impose or change or remove technical, commercial or performance Limitations to ensure a sustainable delivery of Services and performance targets are met, and to prevent excessive use of resources. Some services have predefined Hard Limits.
If the ordered Service capacity is insufficient, the Customer can choose to upgrade or buy more Services.
You may not use the Services or to cause the Services to be used:
Don’t rely or promote the reliance on the Services for medical, legal, financial, or other professional advice. Any content regarding those topics is provided for information only and is not a substitute for advice from a qualified professional.
This document is an executive summary of LastBot Privacy Policy (“Privacy Policy”). It serves as a convenient overview but in case of any conflicts, the Privacy Policy itself takes precedence.
You may use LastBot’s Services via LastBot Sites or via a Partner’s Partner Services.
If you have any questions about privacy, you can contact us:
When you use LastBot Sites or Services directly or via a Partner Service, we collect information that we store with your Account, which we treat as Personal Information.
Things you create or provide to us.
Information we collect as you use our services.
Your apps, browsers & devices.
Your activity.
Activity on and information shared by Partner Services.
Messaging and calls.
Your location information.
Information about you from publicly accessible sources.
We use various technologies to collect and store information, for example Cookies, pixel tags, local storage, such as browser web storage or application data caches, databases, and server logs. We use both Session and Persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Cookies Policy / Notice Acceptance Cookies
Functionality Cookies
Tracking and Performance Cookies
We use the information we collect for the following purposes:
Provide our services.
Maintain & improve our services.
Develop new services.
Provide personalized services, including content.
Measure performance.
Communicate with you.
Protect LastBot, our users, and the public.
We may combine the information we collect among our Services, LastBot Sites and across your devices.
If other users already have your email address or other information that identifies you, we may show them your publicly visible Account information, such as your name and photo.
We’ll ask for your consent before using your information for a purpose that isn’t covered in Privacy Policy.
You have choices regarding the information we collect and how it's used.
In case you use LastBot services via Partner Service, the Partner Service may have privacy controls. Regardless, you can always check your information on LastBot by visiting this page on our website https://lastbot.com/privacy. You can request the information we have collected about you and submit a request for deletion or correction of your information.
There are also other ways to control the information LastBot collects, including:
Browser settings.
Device-level settings.
We may share your information:
When you share your information.
When you’re signed in and interacted with some LastBot services, for example by sending a message.
LastBot does not share your personal information except in the following cases:
With your consent.
With domain administrators.
For external processing.
For legal reasons.
Enforce applicable Terms of Service.
Protect against harm.
In addition, we may share information as follows:
Non-personally identifiable information.
Analytics.
As needed for payments.
If LastBot is involved in a merger, acquisition, or sale of assets, we’ll continue to ensure the confidentiality of your personal information.
All LastBot products are built with security features to protect your information.
We work hard to protect you and LastBot:
We use encryption to keep your data private while in transit.
We offer a range of security features.
We review our practices to prevent unauthorized access to our systems.
We restrict access to personal information
You can export a copy of your information or delete it from your Account at any time.
We retain the data we collect for different periods of time depending on what it is, how we use it, and how you configure your settings.
We regularly review this Privacy Policy.
1. Data transfers. We use servers around the world and your information may be processed on servers located outside of the country where you live. Regardless of where your information is processed, we apply the same protections. We also comply with certain legal frameworks relating to the transfer of data.
2. Complaints. When we receive formal written complaints, we respond by contacting the person who made the complaint and by working with the regulatory authorities to resolve any complaints.
3. U.S. state law requirements. Some U.S. state privacy laws like the California Consumer Privacy Act (CCPA) and Virginia Consumer Data Protection Act (VCDPA) require specific disclosures for state residents. Privacy Policy is designed to help you understand how LastBot handles your information:
We explain the categories of information LastBot collects and the sources of that information LastBot collects.
We explain how LastBot uses information in Why LastBot collects data.
We explain when LastBot may disclose information in Sharing your information.
LastBot does not sell your personal information. LastBot also does not “share” your personal information as that term is defined in the CCPA.
We explain how LastBot retains information.
State laws like the CCPA and VCDPA also provide the right to request information about how LastBot collects, uses, and discloses your information. And they give you the right to access and correct your information, and to request that LastBot delete that information. The VCDPA also provides the right to opt out of certain forms of profiling and targeted advertising. Finally, the CCPA and VCDPA provide the right to not be discriminated against for exercising these privacy rights. We describe the choices you have to manage your privacy and data across LastBot’s services and to access, review, update and delete your information, as well as export and download a copy of it. If you have questions or requests related to your rights under the CCPA or VCDPA, you (or your authorized agent) can also contact LastBot. And if you disagree with the decision on your request, you can ask LastBot to reconsider it.
Your rights under the CCPA/CPRA. The CCPA/CPRA provides California residents with specific rights regarding their personal information. If you are a resident of California, you have the following rights as described in Privacy Policy:
The right to notice.
The right to know/access.
The right to say no to the sale or sharing of Personal Data (opt-out). We do not sell your Personal Data.
The right to correct Personal Data.
The right to limit use and disclosure of sensitive Personal Data.
The right to delete Personal Data.
The right not to be discriminated against.
Exercising your CCPA/CPRA Data Protection Rights. In order to exercise any of your rights under the CCPA/CPRA, and if you are a California resident, you can contact Us. Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable request related to your personal information.
Request access to your Personal Data.
Request correction of the Personal Data that We hold about you.
Object to processing of your Personal Data.
Request erasure of your Personal Data.
Request the transfer of your Personal Data.
Withdraw your consent.
You may use the controls available on lastbot.com/privacy, or you may exercise your rights of access, rectification, cancellation and opposition by contacting Us by sending an email to [email protected]. Please note that we may ask you to verify your identity before responding to such requests.
5. "Do Not Track" Policy as Required by California Online Privacy Protection Act (CalOPPA). Our Service does not respond to Do Not Track signals. However, some third-party websites do keep track of your browsing activities.
6. Your California Privacy Rights (California's Shine the Light law). Under California Civil Code Section 1798 (California's Shine the Light law), California residents with an established business relationship with us can request information once a year about sharing their Personal Data with third parties for the third parties' direct marketing purposes. California Privacy Rights for Minor Users (California Business and Professions Code Section 22581). California Business and Professions Code Section 22581 allows California residents under the age of 18 who are registered users of online sites, services or applications to request and obtain removal of content or information they have publicly posted.
7. Children's Privacy. Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. We may require your parent's consent before We collect and use information.
The CCPA also requires a description of data practices using specific categories. Privacy Policy describes accordingly:
Categories of information we collect.
Business purposes for which information may be used or disclosed.
Parties with whom information may be disclosed.
a) Financial Information
b) Vulnerable Populations
c) Biological Characteristics
d) Gender Identity
e) Political Affiliations
3. You can consent us processing sensitive categories of information about you.
4. When this policy applies. Privacy Policy applies to all the services offered by LastBot and its Affiliates and Partner Services. Please note that if you use LastBot services via a Partner Service provided by a Partner, the policies agreed between you and the Partner will apply to your use of Partner Services. This Privacy Policy doesn’t apply to services that have separate privacy policies that do not incorporate this Privacy Policy.
5. When this Privacy Policy doesn’t apply to. The information practices of other companies and organizations that advertise or promote our services. Any services offered by other companies or individuals, including products, apps or sites they offer including Partner Services even in case they also include LastBot services to which this policy applies, or third-party products or sites linked from our services.
6. Changes to this policy. We change Privacy Policy from time to time. We will not reduce your rights under Privacy Policy without your explicit consent. We always indicate the date the last changes were published, and we offer access to archived versions for your review. If changes are significant, we’ll provide a more prominent notice.