Smart Call Forwarding
Switchbot doesn't just answer, it understands who the caller wants to reach and why, then routes the call intelligently.
Route by Name
Callers can ask for a specific person by name. Switchbot identifies the request and forwards the call directly to the right team member's extension, no receptionist needed.
Route by Role
Switchbot understands role-based requests like "I need to speak with accounting" or "Connect me to the service manager" and forwards to the correct department or role automatically.
Route by Need
When a caller describes their issue, "I have a billing question" or "I need technical support," Switchbot analyzes the intent and routes to the most appropriate person or team.
Part of LastBot ONE, or Standalone
Switchbot is included as part of the LastBot ONE platform, so customers who deploy LastBot ONE get the AI receptionist as a built-in capability alongside omnichannel customer service, CRM integration, and human-in-the-loop review.
Switchbot can also be delivered separately as a standalone Cloud PBX add-on through any of our partners: telecom operators, MSPs, and solution providers. Pricing, packaging, and billing are handled by the partner that serves you.
Full Customer Service Automation with LastBot ONE
Switchbot handles your calls, but when you need appointment booking, omnichannel support, CRM integration, and full AI-powered customer service, upgrade to LastBot ONE.
40+ Languages
Automatic language detection and native-quality responses across Voice, WhatsApp, Email, and Webchat, no configuration needed.
Omnichannel Support
One AI brain across Voice, WhatsApp, Email, and Webchat. Customers get consistent, context-aware responses on every channel.
Human-in-the-Loop
Every AI response can be reviewed and approved by human agents before reaching customers, ensuring perfect accuracy and brand voice.