The receptionist that never takes a lunch break
Switchbot is an AI receptionist that plugs into your existing Cloud PBX. It answers, understands, and routes calls by name, role, or caller need, 24/7, in 50+ languages.
- No new numbers
- No new hardware
- Works with your existing PBX
No separate phone system. No per-minute billing. Just answered calls.
00:02 · +358 40 ••• 12
Service desk · ext. 214
Smart call forwarding
It understands who the caller wants, and why
Switchbot doesn't just answer, it understands who the caller wants to reach and why, then routes the call intelligently.
Route by name
"Can I speak to Mikko?"
Callers can ask for a specific person by name. Switchbot identifies the request and forwards the call directly to the right team member's extension, no receptionist needed.
Route by role
"Connect me to the service manager"
Switchbot understands role-based requests like "I need to speak with accounting" or "Connect me to the service manager" and forwards to the correct department or role automatically.
Route by need
"I have a billing question"
When a caller describes their issue, "I have a billing question" or "I need technical support," Switchbot analyzes the intent and routes to the most appropriate person or team.
Delivery
Part of LastBot ONE, or standalone
Switchbot is included as part of the LastBot ONE platform, so customers who deploy LastBot ONE get the AI receptionist as a built-in capability alongside omnichannel customer service, CRM integration, and human-in-the-loop review.
Switchbot can also be delivered separately as a standalone Cloud PBX add-on through any of our partners: telecom operators, MSPs, and solution providers. Pricing, packaging, and billing are handled by the partner that serves you.
Switchbot plugs into your Cloud PBX in minutes. No hardware, no new phone numbers, no disruption.
For PBX and UCaaS vendors: add Switchbot to your offering
Give every customer on your platform an AI receptionist under your own brand. It connects to the PBX you already run, so there is nothing new for your customers to install.
Go beyond call answering
Full customer service automation with LastBot ONE
Switchbot handles your calls, but when you need appointment booking, omnichannel support, CRM integration, and full AI-powered customer service, upgrade to LastBot ONE.
50+ languages
Automatic language detection and native-quality responses across Voice, WhatsApp, Email, and Webchat, no configuration needed.
Omnichannel support
One AI brain across Voice, WhatsApp, Email, and Webchat. Customers get consistent, context-aware responses on every channel.
Human in the loop
Every AI response can be reviewed and approved by human agents before reaching customers, ensuring accuracy and brand voice.
Switchbot questions
- What is Switchbot?
- Switchbot is the AI receptionist feature of LastBot ONE. It answers inbound calls on a company's existing phone system, understands what the caller wants in natural speech, and connects them to the right person.
- Do I need new phone numbers or hardware for Switchbot?
- No. Switchbot works on the phone numbers and phone system you already have. Nothing is replaced and no new hardware is installed.
- How is Switchbot different from an IVR menu?
- An IVR asks the caller to choose from a fixed list of options. Switchbot lets the caller say what they need in their own words, in more than 50 languages, and routes them by name, role, or need without any menu.
- What happens outside office hours?
- Switchbot answers around the clock. It handles the call, takes the message or request, and passes it on so nothing is lost when nobody is at the desk.
Hear Switchbot answer your calls
Book a call and listen to how Switchbot handles inbound calls and forwards them to the right person.