See how a leading Nordic telecom operator launched an AI customer service product for SMBs


Powered by LastBot ONE · Launched September 2025
Telenor Amp, the venture arm of Nordic telecom giant Telenor, invested in LastBot to enhance AI initiatives across the group. DNA, Telenor's Finnish subsidiary, became the first operator to bring LastBot ONE to market.
On September 1, 2025, DNA launched DNA Business Apuri: an AI assistant built on LastBot ONE, specifically designed for Finnish SMEs. The product automates catalogue searches, answers complex enquiries, and provides customer service outside business hours.
"We are excited to collaborate with LastBot and explore the potential of their AI technologies. This partnership aligns with our commitment to innovation and improving our services through AI."
DNA Business Apuri demonstrates the power of LastBot's white-label capability. DNA's SMB customers experience a seamlessly branded product: DNA's identity, DNA's support, DNA's customer relationship, all powered by LastBot ONE under the hood.
Sources: Telenor Newsroom · Telecompaper
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