Vitec Hotellinx and LastBot Europe Bring AI Customer Service Into Hotellinx Cloud
By LastBot Team
Turku / Helsinki. Vitec Hotellinx Oy and LastBot Europe Oy have entered into a strategic partnership in which the LastBot ONE AI-powered contact center is integrated directly into the Hotellinx Cloud PMS. Through the partnership, hotels can automate customer service on the phone, by email and in web chat, fully connected to Hotellinx Cloud. Bookings can be made across multiple channels at any time of day.
One System, Now Including Customer Communications
Hotellinx Cloud brings the front desk, sales, restaurant and management together in a single system. With the LastBot ONE integration, AI can handle recurring customer service tasks: booking enquiries, arrival details, special requests and upsell offers, keeping all information consistent in the PMS and freeing staff for personal service.
That consistency is the point. When the AI reads and writes into the same system the front desk uses, there is no second source of truth to reconcile, no copy-paste between an inbox and a booking screen, and no guest waiting while someone checks whether a room type is actually available.
Why PMS-Level Access Changes the Outcome
Most hotel automation stops at answering questions. With real-time access to bookings, guest profiles and pricing, the AI can go further and complete the request: confirm an arrival time, note an allergy on the reservation, propose a room upgrade at the right moment, or take a booking at two in the morning when nobody is at the desk.
Recurring, well-defined work moves to the AI. Judgment calls, complaints and the moments where a guest wants to be recognised as a person stay with the team, and the team now has time for them.
What the Partners Say
"By integrating LastBot ONE, we extended the Hotellinx PMS more broadly into customer communications as well. Hotels get a new solution that helps them respond faster, sell more intelligently and, above all, retain the human touch where it matters most.": Antti Käppi, CEO, Vitec Hotellinx Oy
"When AI gains real-time access to bookings, guest profiles and pricing, it can resolve more requests end to end and free staff to create unforgettable experiences.": Janne Timonen, CEO, LastBot Europe Oy
Channels Covered
The integration covers inbound phone calls, email and web chat, so a guest can start a conversation wherever they already are and the hotel sees one coherent history in Hotellinx Cloud.
About the Companies
Vitec Hotellinx Oy is a Finnish hotel and restaurant software house that has delivered solutions to the hotel and restaurant industry for over 30 years. Vitec Hotellinx is part of Vitec Software Group, a leading Nordic player in the vertical software market.
LastBot Europe Oy develops the LastBot ONE platform, an AI-powered contact center and CX AI solutions. The platform supports over 70 languages and integrates with existing customer service infrastructure.
Further Information
Vitec Hotellinx Oy: www.vitec-hotellinx.com, CEO Antti Käppi
LastBot Europe Oy: www.lastbot.com, CEO Janne Timonen, janne@lastbot.com